Customer care
Contact
Questions about your order, shipping, or the right product for your pet? Send us a note and our team will point you in the right direction.
Response time
Usually within 1 business day
Include your order number and the best email to reach you so we can help faster.
Send a message
We read every message and route it to the right teammate, whether you need order help, product guidance, or partnership support.
Before you send
A few quick answers
These are the questions we hear most often before someone fills out the form.
How quickly do you reply?
Most messages receive a reply within one business day. If your question is about an existing order, include the order number so we can help faster.
What should I include for product advice?
Share your pet's breed, size, age, and any specific behavior or comfort goals. The more context you give us, the more tailored our recommendation can be.
Do you handle returns and damaged shipments here?
Yes. Choose the order-related topic, include your order number, and add clear photos if an item arrived damaged so our support team can resolve it quickly.