Contact Lyypet
contact us
Need help with an order, product recommendation, return, or partnership request? Fill out the form below and the Lyypet support team will route your message to the right teammate.
Support inbox
Usually within 1 business day
Choose the topic that fits best and add your order number when it applies so we can reply faster.
Send us a message
This form is the best way to reach Lyypet customer service. We read every submission and route it based on topic, urgency, and order status.
Customer service email customer-service@lyypet.com
Common questions
Before you submit
Here are a few quick answers to the questions customers most often ask before reaching out.
How quickly do you reply?
Most messages receive a reply within one business day. If your question is about an existing order, include the order number so we can help faster.
What should I include for product advice?
Share your pet's breed, size, age, and any specific behavior or comfort goals. The more context you give us, the more tailored our recommendation can be.
Do you handle returns and damaged shipments here?
Yes. Choose the order-related topic, include your order number, and add clear photos if an item arrived damaged so our support team can resolve it quickly.